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When you buy goods of improper quality, you have the right to return the goods within 14 (fourteen) days after the goods receiving date. In this case, the goods of improper quality will be replaced by a quality product or your money will be refunded. 

If the reason for the return of goods is improper quality, we will, at our expense, replace the goods with the quality ones or return the amount paid for the goods. Replacement of defective goods or refund of the money is governed by the Rules on Return and Replacement of Goods, the Regulations Nr 2017, Ministry of Economy of the Republic of Lithuania, dated April 29, 2001

Replacement of quality goods is possible only in the manner provided by the Regulations for the e-commerce Nr 258, Ministry of Economy of the Republic of Lithuania, dated August 17, 2001

In this case, the goods returning will be at your cost.

When you return goods, you should follow these terms and conditions: 

Returned product must be in its original packaging and marketable:

  • Goods and packaging should be undamaged;
  • Goods must be marketable (undamaged labels, undamaged packing, etc.) (this paragraph does not apply in case of return of defective goods);
  • The returned goods must be fully packed;
  • Proof of purchase should be attached

Contact information

REAL WAY", 584 Charles-Quint avenue, Brussels, 1082, Belgium

Real Way" LLC, Company code 300639047, Konstitucijos pr.15-23, Vilnius

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